Privacy Policy - OR Nutrition + Coaching

PRIVACY POLICY

OR Nutrition + Coaching is an Australian business based in Queensland, Australia. Our ABN is 34613003776. We can be contacted at info [at] or-nutrition-coaching.com or via the contact page on this site.
We are committed to protecting your privacy, whether you are a contact, customer or supplier, via the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). We take the management of your personal information seriously. If you have any questions about how your information is being handled, you are welcome to contact us. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WEBSITE DATA

Age restrictions

The Website is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information via the website from visitors in this age group.

Basic personal data

We collect basic information you provide directly to us and may include name, email address, postal address, credit card information and other contact or identifying information you choose to provide. For example, we collect information when you:

Sign up for our newsletter
Communicate with us via our contact page
Participate in any interactive features of our services
Fill out a form
Answer requests of enquiries

We also use various technologies to collect information such as cookies and web beacons solely to help us to improve our services and your experience, track visits or understand usage and campaign effectiveness. WordPress uses Gravatar in this way to maximise user experiences.

Gravatar’s Privacy Policy is available here:

https://automattic.com/privacy/

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

SENSITIVE HEALTH INFORMATION

Across the range of support provided to clients, nutritionists/coaches will be provided personal and confidential information such as contact information, lifestyle patterns and habits, family histories and detailed medical information. In Australia we are bound by the Privacy Act 1988, which regulates the handling of personal information and is underpinned by thirteen Australian Privacy Principles (APP), which govern the collection, processing, storage, protection, and dissemination of personal information relating to all clients.

This means that all information is confidential and is not to be discussed with anyone, except for other health professionals who are currently treating or are being referred to treat a client, and only after consent is obtained.

The only exception is where the client’s safety is at risk, such that confidentiality agreements may jeopardise safety, and a nutritionist/coach is obligated to inform appropriate personnel. This is called ‘mandatory reporting’ in situations where:

A client or someone else is at risk of harm
A client discloses criminal activities
Courts subpoena a nutritionist/coach’s notes or disclosures.

STORAGE OF SENSITIVE HEALTH INFORMATION

Health and medical information is more sensitive than other information collected. For this reason, the Splose practice management software was chosen due to its compliance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act), Privacy Act of 1974 (US Privacy Act), Health Insurance Portability and Accountability Act of 1996 (HIPAA), Children’s Online Privacy Protection Act (COPPA), California Consumer Privacy Act (CCPA), the General Data Protection Regulation (EU) 2016.679 (GDPR) and the UK General Data Protection Regulation (UK GDPR) (collectively, the Applicable Privacy Laws).

Sensitive information will be collected by more secure methods including:

Via the Splose platform when you book a consult
Via the Splose platform when you fill out a form
Via video conferencing (Zoom) during an online or in-person consult
Information provided by you via email or phone to us

OR Nutrition +.Coaching takes no responsibility for third party privacy breaches. We are not responsible for the privacy policies and/or practices of these third-party services, and you are responsible for reading and understanding those third party services’ privacy policies.

https://splose.com/privacy-policy

https://www.zoom.com/en/trust/privacy/privacy-statement/?lang=en-US

https://policies.google.com/privacy?hl=en-US

We only use your personal information to provide you with services from OR Nutrition + Coaching or to communicate with you about the Website or the services. We employ industry-standard techniques to protect against unauthorised access of data about you that we store, including personal information.

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. But, you should keep in mind that no internet transmission is ever completely secure or error-free. In particular, email sent to or from the sites may not be secure.

Zoom uses end-to-end encryption, however, while reasonable measures are taken to protect your privacy, there is always a small risk of unauthorised access due to the nature of the internet. We have configured our Zoom account to comply with the Australian Privacy Principles, including end-to-end encryption and secure meeting authentication.

By proceeding with this appointment, you consent to receive health services via these platforms and understand the risks and benefits.

We do not share any other personal information you have provided to us without your consent, unless:

Doing so is appropriate to carry out your own request
We believe it’s needed to enforce our legal agreements or that is legally required
We believe it’s needed to detect, prevent or address fraud, security or technical issues

VIDEO CONSULT RECORDING DISCLAIMER – Privacy and Recording Notice

Consultations in person and online are private, between you (the client) and OR Nutrition + Coaching. To protect your privacy and confidentiality:

Recording by clients or third parties (or third party software) is not permitted. This includes audio, video, screen capture, or transcription tools without my written consent.

If you require a recording or transcript for accessibility reasons (for example, due to hearing, memory, or learning differences), please let me know in advance. I will provide you with a secure audio and/or text summary after the session.
By attending this session, you agree not to record, copy, or distribute the consultation in any form unless explicitly approved in writing by OR Nutrition + Coaching.
Unauthorised recording of private health consultations may breach privacy law in Australia.
This approach ensures that all clients can access the session in a way that works for them, while respecting confidentiality and legal requirements.

By proceeding with this appointment, you consent to receive health services via these platforms and understand the risks and benefits. Ignoring this privacy request may result in a cessation of the relationship with the provider. Please keep in mind that OR Nutrition + Coaching does not share any other personal information you have provided to us without your consent, unless:

CHANGES TO THE PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.
This information is also available on our website.